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We cannot assist with password or account issues. Please make your title and contents descriptive. Posts with "Help" or non-descriptive titles. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body Submissions consisting of the following are considered incomplete and will be removed: Please read our new rules page for more in-depth rules. Please do not submit the same issue more than once within 24 hours. Do everything you can to reduce the effort of the wonderful folks offering to help you.Īfter solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Try to research your issue before posting, don't be vague. The subreddit is only for support with tech issues. Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines See also "Spyware on Windows": and What to do when searches take you to the wrong search websiteCheck out our Knowledge Base, all guides are compiled by our Trusted Techs. See also "Spyware on Windows": and What to do when searches take you to the wrong search website Read this answer in context 👍 2 All Replies (2) Make sure that you update each program to get the latest version of the database before doing a scan. You need to use all programs because each detects different malware. If that is the case then do a malware check with a few different programs.Įvery program finds different malware, so you need to use more than one program to scan.ĭo a malware check with a few malware scan programs. You may have a malware problem if you get unrelated pop-ups opening or are redirected to unrequested websites. You can skip the step to create a new profile, that is not necessary for this issue. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.ĭon't remove personal data when uninstalling. Do a clean reinstall and download a fresh Firefox copy from and save the file to the desktop.
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